Hi,

Try to remove al previous versions of Visio trough controlpanel -> add and remove programs.

After that log in to https://office.com/setup and install it from that site.

• Proposed as answer by ahuibers Thursday, January 15, 2015 10:51 AM

Hi,

Try to remove al previous versions of Visio trough controlpanel -> add and remove programs.

After that log in to https://office.com/setup and install it from that site.

• Proposed as answer by ahuibers Thursday, January 15, 2015 10:51 AM

Hi,

Try to remove al previous versions of Visio trough controlpanel -> add and remove programs.

After that log in to https://office.com/setup and install it from that site.

• Proposed as answer by ahuibers Thursday, January 15, 2015 10:51 AM

Hi,

Try to remove al previous versions of Visio trough controlpanel -> add and remove programs.

After that log in to https://office.com/setup and install it from that site.

• Proposed as answer by ahuibers Thursday, January 15, 2015 10:51 AM

Hi,

Have you installed Microsoft Visio Professional Trial 2013 or Office 2013 pro before?

Did you have installed any version of Office in this PC now?

As far as I know, the error occurs when we try to install a Windows Installer (MSI)-based version of Office/Visio 2013 on a computer on which the computer manufacturer has already installed a version of Microsoft Office/Visio 2013.

Please try the following steps and check they are helpful.

• Navigate to C:\Program Files\Common Files\microsoft shared
• If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.
• Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared
• Same as above, If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.
• Reinstall

Please note: Backup before you deleted

Similar issue:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-activator-error-25004-even-after/eed3a057-4ff9-401d-af49-04c0262223af

More reference:

http://support.microsoft.com/kb/2792178

Regards,

George Zhao
TechNet Community Support

Any update Sarvesh?

Hello,

I had installed trial version and it expired , now i have serial key from Microsoft to   activate it . and now it is now working . Even i have uninstall trial version and then again i install it again  . I also have Office 2013 which is licensed  to my account and it is currently active.

Glad to hear it is working now. Maybe you can mark this thread as answerred.